The Steampacket Hotel respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure. Under no circumstances will information be sold or made available to marketing agencies or similar parties who are not involved with the Steampacket Hotel. The following statement addresses relevant privacy issues for the Steampacket Hotel.
Information the Steampacket Hotel collects
Our web server collects the following types of information for statistical purposes about visitors to the Steampacket Hotel website:
- the number of users who visit the website
- the date and time of visits
- the number of pages viewed
- the country or region of users
- traffic patterns
- the address of the referring site
All of this data is anonymous and the Steampacket Hotel will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users.
Like many other commercial websites, the Steampacket Hotel may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate site data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalise home pages and identify which parts of a site have been visited or keep track of previous selections or purchases. In this way, cookies can enhance the user's visit. They are not used to track your activities for the purpose of personalised direct mail campaigns or for future contact.
Information customers provide
By knowing customer preferences, the Steampacket Hotel can more effectively and conveniently provide special offerings tailored to the requirements of our customers.
Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like. When requesting a booking on-line, we may request your credit card number to complete the reservation or your mailing address to ensure delivery.
Visitors to the website may choose to submit information to the Steampacket Hotel when they elect to:
- request a brochure.
- request a reservation
- submit a question or comment via the site's Contact Us or Feedback forms.
- apply to or request further information on any of the Steampacket Hotel Marketing Programs.
- apply for a job
The information you provide when you visit the site is used to enhance the services offered on the site and to personalise other special offers from the Steampacket Hotel to provide you with products and services that we think will be of interest to you.
The Steampacket Hotel administers a number of Marketing Programs. Members of the general public may elect to participate in these programs and will be required to submit personal information through subscription forms, booking forms or requests for more information either through emails, response devices or other methods.
The purpose and usage of information collected
The Steampacket Hotel will not use your personal information for any purpose you would not reasonably expect us to. Your information may be used by the Steampacket Hotel to enable us to enhance our relationship with you, however it is your decision whether you wish to provide us with the information necessary for this service.
All personal information collected by the Steampacket Hotel will be used to ensure our marketing programs function properly, both from a functional and operational perspective and for planning and product development, to ensure that our marketing programs are tailored to suit your needs. The personal information collected is fundamental in order for you to participate in the various marketing programs. If you have chosen to receive news and deals online - this will be sent to your nominated e-mail address as well as other e-mails keeping you up-to-date about other products and services. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you have provided and on your history with us as a customer.
For operational purposes, the Steampacket Hotel may divulge your personal details to a third party when the administration and processing of a marketing program is outsourced to a third party. (Examples include - when mailing houses are used, when an outside agency uses customer data provided or when a credit check is required on application). The Steampacket Hotel will not sell, rent or trade your personal information to third parties for marketing purposes.
We may also release information about you where there is a duty to the public to disclose that information, i.e. where the law requires us to do so.
On termination of your participation in any of the the Steampacket Hotel programs, your contact details will be noted as closed and your details will be deleted from our databases.
As a participant in the Steampacket Hotel programs, one of the benefits your membership may include is mailings. These mailings include details relating to you and may include special promotional offers. If you would prefer not to receive these communications, you have the right to opt out. A choice to opt out will be included on these occasions. Alternatively, you can write to the Steampacket Hotel and request that you receive no further information.
As a participant, you also have the right to request access to the personal information that the Steampacket Hotel has relating to you. Please direct such requests in writing either to the general inquiry section on the website or to the contact for that particular marketing program.
The Steampacket Hotel operates secure data networks, protected by industry standard firewall and password protection systems, to guard against the loss, misuse or alteration of information under the company's control. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.
Complaints and enquiries
- someone has gained access to your personal information.
- you feel we may have breached our privacy obligations or your privacy rights in any way, or
We will try to satisfy any questions you have and correct any errors on our part.
If you are not satisfied with the response you receive, or you believe that your privacy continues to be compromised, you can lodge a complaint with the Federal Privacy Commissioner who can be contacted at:
Director of Compliance
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Ph: 1300 363 992
This information relates to our current privacy standards. We may vary our privacy statements from time to time. We will notify you of these changes via www.steampackethotel.com.au